Refund Policy

We hope you will be pleased with your purchase, however should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in a fully resalable condition.

Returns should be sent back to us within one month of the date of purchase, in their original, undamaged packaging. It would be useful to include a note explaining the reason why you wish to return the goods, whether you would prefer us to send you a replacement or process a refund, and your contact details in the event of any queries.

Returns should be sent to:

Bohemian Connections
(Huddlespace)
15 Stanley Street
Manchester
M8 8SH

It is a good idea to obtain proof of postage (a certificate of posting is available free of charge from the Post Office) and keep it in a safe place in case you need to claim compensation from the carrier. We regret that we cannot accept responsibility for goods in transit from our customers.

Once the returned item has been received by us, we will refund the price of the item using the same method originally used by you to pay for it. Should you prefer to receive an exchange, rather than a refund, please place a new order for the alternative item that you would like. We will then process a refund for your returned item.

A refund of the delivery charge will only be given if items are found to be incorrect, damaged or faulty. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

None of the above conditions affect your statutory rights when goods are faulty, or not as described.